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Credit notes are used to reduce the amounts owed to suppliers from previous invoices. For example, if you have received an invoice for goods that you have purchased but the goods have not been delivered, the supplier will issue a credit note to reduce the value of the original invoice (or clear it completely, depending on the circumstances).
How to enter credit notes issued to you from suppliers
Supplier credit notes are entered in the same way as supplier invoices. Go to Enter Transactions > Suppliers Tab > New > Invoice.
Change the transaction type from 'Supplier Invoice' to 'Supplier Credit Note'. You can then select the supplier and invoice to which your credit note relates to.
Once this has been saved, the amount owed to the supplier will reduce by the credit note amount.
